F.A.Q.

Frequently Asked Questions

Answers

Is there a fee to pay?
Depending on the License you choose, you have 1, 3 or 5 years of free updates. After the update period you can continue to use the program until the search engines change the HTML code of their sites (which is not up to us).
Does the license expire?
Depending on the License you choose, you have 1, 3 or 5 years of free updates. After the update period you can continue to use the program until the search engines change the HTML code of their sites (which is not up to us).
If the license does not expire because I need updates?
Contact search engines may change in the future and you may need to update your software. If the search engines keep the same functionality you won't need updates.
How much does the update cost?
Program updates cost about three times less than the license.
Can I get discounts?
The software is already discounted. But you can save money by buying upgrade packages for 3 or 5 years.
Extractor no longer finds contacts. What should I do?
Report it! So we can check if it's a search engine problem and if we need to update the software.
The license does not work
Make sure all the license fields are filled in correctly. Not just the code but all the fields. Pay attention to lowercase and uppercase characters, space and punctuation.
I downloaded the new version and my license is no longer valid
Before downloading the new Extractor releases, make sure that your license has the date of the updates greater than the date of publication of the software.